HELP PAGE
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Is it safe to use my credit card?
Safe and Secure
Our website is secure. We use the Secure Socket
Layer Protocol to ensure that ordering information is sent directly to U. S. Authentic,
and that only U. S. Authentic can decode it. Of course you can place your order over the
telephone by calling within the US 1 888 777-5433 or outside the US +914 767-0295.
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What about my privacy?
Our Web server automatically recognizes the IP address and action of each visitor. We use individual information for error
tracking only. The aggregate information on what pages are visited is used to
improve the content of our Web page.
In the course of using U S Authentic web site, we may ask you
for your email address or postal address.
We may use your email address for order confirmation and follow up, and from
time to let you know about special promotion, and addition to our web site.
You can be assure that we will not provide any information that you provide
us to out side sources.
If you supply us with your postal address on-line
you will receive the U. S. Authentic catalog. If you do not wish to receive our catalog,
please let us know by sending email, calling, or writing to us at the above
address. Make sure to give us your complete name and address and specify
"no catalog".
We will only use a telephone number you supply us
with to contact you regarding an order that you have placed with U. S. Authentic. We will
not call you regarding promotions and we will not share your phone number with
anyone.
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How do I
contact
U S Authentic? Please click
here.
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Can I get a free
catalog? Please click here.
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What size
to order?
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Army and Navy
spec jacket. Fit true to size. Keep in mind that
Army-Navy spec is fitted look and not oversize and drapy look. Please consult
our size page to supply us with information, so
we can make sure you get your correct fit.
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Headgear.
We have a size conversion chart on the size
page
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Gloves. Check the
conversion chart on the size page
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How much is shipping &
handling?
We use UPS service in most cases. UPS Ground service is usually 1-8 business
days.
We can expedite your shipment (2nd day delivery) for an additional charge.
Call us for overnight delivery arrangements. Our Shopping cart system will
provide you with the rate during the check out process.
USPS is a shipping option for the use of Military APO address only.
Standard shipping rates: (general
estimated prices, subject to change)
International Shipping. We ship World wide.
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Returns and Exchanges.
Please contact our customer support via phone 888 777-5433, or via
email
so we can provide you with Return Authorization Number ( RA# ). We will
not except any responsibility for returns arrived without authorization. we promptly exchange or refund as you instruct. Please do return
anything that does not quite satisfy you.
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Payment options
We'll take your order any hour, any day. We take Visa, MasterCard, American Express, and Discover.
You can mail a money order or personal check. Personal check will have 10
days clearing time. We do not COD.
International orders.
Yes we do accept international order. We accept payment by Visa, MasterCard,
American Express , Discover or International money order. If your bank
policy is NOT to verify your address we may ask you to to fax us
a copy of your credit card statement.
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What is U S Authentic guarantee?
Our Guarantee. You have 30 days money back guarantee. You have life time guarantee
on the leather. We will support you with any future work that you will need.
Custom orders: We fully stand behind our
product for any modification required, but we will not provide credit or cash refund.
Can I get a Custom Made jacket?
Yes. Actually Custom work is one of the main strength of our company.
Contact
us for any Custom work that you need. Also visit our FAQ
page for further information.
How can I care for my Leather Jacket?
Our selection of hides and skins are for the best available worldwide, and
we treating our leather for protection, at the Tannery level.
If your jacket is getting wet in the rain, just let it dry in a room temperature.
If your jacket got dirty, just wipe clean it with a dumb cloth.
We do not recommend any conditioners, sops etc. There is no need for that
with our jackets. In the event of a need for professional cleaning, please
contact
us.
Remember, an aging jacket, is adding to the famous beauty of the flight
Leather Jackets.
General knowledge about leather.
Man has used
animal skin to insulate him from nature’s vagaries since the beginning of
recorded time. Cows, sheep, horse, goat, deer
and a host of others that roam this
earth are subject to the same cuts, scrapes, bits, and bruises as man. That's
why leather varies so much in
appearance.
Tanneries
have the choice, depending upon their expertise and the desired result, to
either mask all of these defects by what amounts to essentially a
painting process, or to accentuate the natural texture through minimal
interference in the character of the skin by the use of non-chemical
approaches.
If
each skin is individual, and it usually takes more than one skin to make leather
clothing, then it follows that there will be variations in the way that garment
looks, even after all man's efforts to match and mask the skins differences.
The
tanning process and than the Finishing process further complicate the Quality
determination procedure by stretching, shrinking and distressing leather. We can
only remember that we are dealing with all natural phenomena so
there will be variations no matter how much man interferes and tries to make
it perfect.
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