Review Details

G-1  Jacket (Navy Leather Flight)

G-1 Jacket (Navy Leather Flight)

Product Review (submitted on July 22, 2010):
The above listed jacket ( G-1)was purchased by my wife and was given to me as a Christmas present which I ultimately exchanged for a custom jacket (you might recall our conversations). I called and spoke with customer service on Dec. 29 and you were a tremendous help in assisting me with defining what I needed in what would eventually be my custom jacket. Per your instructions, I dropped the jacket of at UPS on Tuesday Jan 6, at noontime. UPS said it would arrive at your location Wednesday. Now I recall from our earlier conversations that you indicated that once you received the returned jacket, that you'd have my custom jacket out to me within 4-5 days.....that in itself surprised me....l mean delighted me....and I was impressed with your attention to customer service. Well, On Friday Jan 9, when I got home, the new custom jacket was waiting fro me....WOW !
So, the service was absolutely EXCELLENT.....it was OUTSTANDING !
Now the new Jacket is absolutely perfect. I love it. The customization we discussed and which you were able to do (so rapidly) makes the jacket just perfect....l am very very happy with the jacket and with my entire dealings with you and your company. This has been my best "mail-order buying ! customer service story" ever. I have told many friends of this great experience in general and have pointed a few potentially interested buyers your way.
Considering the attention you paid to me, I'm only sorry I took so long to write you this thank you note to say everything is great. I know what it's like sometimes...you always hear from a customer when there is a problem and we always want quick action......l just wanted to say thanks and let you know that I am very very happy with my new custom fitting G-l.
Thanks again.